Returns & Exchanges
At Dusty's Rustic Rolling Doors, we stand behind the craftsmanship of our handcrafted hardware and barn doors. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original hardware packaging and crate to ensure they are protected from scratches or damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our workshop inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing